Monthly Archives: April 2019

CFBAI: A BBB National Program



Childhood obesity is a serious national and global problem. With the influence that advertising has on young children’s consumption, self-regulation is a method used to assist in tackling the issue. Advertising to small children is framed by a mix of legislation and advertising self-regulation through programs such as the Children Food & Beverages Advertising Initiative or CFBAI. Learn more about how CFBAI works to improve food advertising directed to children.


Data Privacy + Scam Recap



We take a look back and bring you episodes from 2018 that helped us avoid the pitfalls of scams and taught us how to protect our data better. Join us as we revisit our episodes Internet Safety for Children, Consumer Moving Rights, and Unlocking Cryptocurrency. Gain a fresh reminder on how to ensure we do business better.


Evolution of Customer Service



There is no argument that customer service has been transformed. The bar has been raised and the demands of what exceptional customer service looks like have undoubtedly been elevated. Majorie Bynum, President and CEO of SOCAP International stops by the Better Series podcast where she breaks down how customer care and customer experience are both required to enhance the consumer journey.