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There is no argument that customer service has been transformed. The bar has been raised and the demands of what exceptional customer service looks like have undoubtedly been elevated. Majorie Bynum, President and CEO of SOCAP International stops by to break down how customer care and customer experience are both required to enhance the consumer journey.
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How is customer service being redefined and transformed into today’s every moving and booming marketplace? The Winter 2018 issue of TRUSTED highlights stories of incredible customer service to help us all gain a better sense of what it is shaping up to be in our 21st-century market. Nona Phinn, Project Director of BBB National Program’s TRUSTED magazines tell us more about this exciting issue.
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The customer may not always be right, but they should always be first. Jump into the Winter 2018 issue of TRUSTED to see how companies are keeping their customers top of mind and how business benefits from this. Nona Phinn, Project Director of BBB National Program’s TRUSTED magazines tell us more about this exciting issue.