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Customer-business interactions can be linked to any relationship we have established in our lives. These interactions have the opportunity to build trusting relationship for both parties. Ethnographer Craig Honick joins us to discuss the ‘5 Gestures of Trust’ and how they help to humanize consumer and business transactions.
Podcast: Play in new window | Download (Duration: 15:26 — 35.3MB) | Embed
Customer-business interactions can be linked to any relationship we have established in our lives. These interactions have the opportunity to build trusting relationship for both parties. Ethnographer Craig Honick joins us to discuss the ‘5 Gestures of Trust’ and how they help to humanize consumer and business transactions.
Podcast: Play in new window | Download (Duration: 14:34 — 33.3MB) | Embed
The pace of change is so fast, companies can miss out on the incredible advancements in business. Trend watcher and Author of Trend-Driven Innovation: Beat Accelerating Customer, Maxwell Luthy joins us to discuss the importance of staying on top of business trends.
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#GivingTuesday has become a global phenomenon transforming communities and improving lives everywhere. Asha Curran, Chief Innovation Officer for 92Y, chats with BBB Wise Giving Alliance President and CEO, Art Taylor to discuss #GivingTuesday movement and ways individuals can become involved in the process of giving.
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BBB National Programs, Chief Security Office Bill Fanelli, reveals the truth behind Cybersecurity and its impact on small businesses. Research reveals 5 myths that put small businesses at risk. After you listen, take a closer look at the State of Cybersecurity Report details.
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