Podcast: Play in new window | Download (Duration: 21:13 — 48.6MB) | Embed
Just in time for Data Privacy Day, BBB National Programs Chief Security Officer, Bill Fanelli and Vice President/National Director of Privacy Initiatives, Frances Henderson joins us to discuss the importance of privacy and security.
Podcast: Play in new window | Download (Duration: 14:26 — 33.1MB) | Embed
Think you know all there is to know about Scams and how to spot one? Through our BBB study, Cracking The Invulnerability Illusion, we uncovered a few myths that has most of us fooled. Lisa Schifferle, Attorney for Federal Trade Commission (FTC), sits down with us to dispel common myths when it comes to scams and teaches us how we can ‘Pass It On’.
Podcast: Play in new window | Download (Duration: 15:24 — 35.3MB) | Embed
Customer-business interactions can be linked to any relationship we have established in our lives. These interactions have the opportunity to build trusting relationship for both parties. Ethnographer Craig Honick joins us to discuss the ‘5 Gestures of Trust’ and how they help to humanize consumer and business transactions.
Podcast: Play in new window | Download (Duration: 15:26 — 35.3MB) | Embed
Customer-business interactions can be linked to any relationship we have established in our lives. These interactions have the opportunity to build trusting relationship for both parties. Ethnographer Craig Honick joins us to discuss the ‘5 Gestures of Trust’ and how they help to humanize consumer and business transactions.
Podcast: Play in new window | Download (Duration: 14:34 — 33.3MB) | Embed
The pace of change is so fast, companies can miss out on the incredible advancements in business. Trend watcher and Author of Trend-Driven Innovation: Beat Accelerating Customer, Maxwell Luthy joins us to discuss the importance of staying on top of business trends.
Please take our survey to provide us with your feedback.