Category Archives: Better Business > Better Series

The Customer Is Always First



Customers are the foundation for any business. No matter your business’ size, customers are your first priority. Thought leaders and experts from some of your favorite consumer brands joined us for a discussion about the importance of the consumer experience.

Note: Recordings from BBB Better Business Conference are used in this episode.


BBB EU Privacy Shield



BBB EU Privacy Shield, here to help businesses of all sizes meet EU-US Privacy Shield requirements and conduct business in Europe using adequate data protections. Join us as Vice President/National Director of Privacy Initiatives, Frances Henderson discusses the importance of privacy and how EU-US Privacy Shield can help your business.


The Flourishing of Luxe Bloom



“There is no gray area in doing what is right. If you have a moral compass, you will always know to head north.”  Luxe Bloom’s, CEO Shelley Rosen joins us to discuss the tools she uses to build her organization’s foundation. Hear her perspective on how doing good in business makes a world of difference in today’s marketplace. 


Privacy vs. Security



Just in time for Data Privacy Day, Council of Better Business Bureaus Chief Security Officer, Bill Fanelli and Vice President/National Director of Privacy Initiatives, Frances Henderson joins us to discuss the importance of privacy and security.


5 Gestures of Trust



Customer-business interactions can be linked to any relationship we have established in our lives. These interactions have the opportunity to build trusting relationship for both parties. Ethnographer Craig Honick joins us to discuss the ‘5 Gestures of Trust’ and how they help to humanize consumer and business transactions.