Category Archives: BBB Bistro

Pass It On



Think you know all there is to know about Scams and how to spot one? Through our BBB study, Cracking The Invulnerability Illusion, we uncovered a few myths that has most of us fooled. Lisa Schifferle, Attorney for Federal Trade Commission (FTC), sits down with us to dispel common myths when it comes to scams and teaches us how we can ‘Pass It On’.


Learn About The 5 Gestures of Trust



Customer-business interactions can be linked to any relationship we have established in our lives. These interactions have the opportunity to build trusting relationship for both parties. Ethnographer Craig Honick joins us to discuss the ‘5 Gestures of Trust’ and how they help to humanize consumer and business transactions.


Giving Tuesday



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#GivingTuesday has become a global phenomenon transforming communities and improving lives everywhere. Asha Curran, Chief Innovation Officer for 92Y, chats with BBB Wise Giving Alliance President and CEO, Art Taylor to discuss #GivingTuesday movement and ways individuals can become involved in the process of giving.

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Digital Consumer Care



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Digital channels have completely changed the way consumers communicate and get information on products and services. Society of Consumer Affairs Professionals (SOCAP) President and CEO, Brian Costanzo joins us to discuss the impact that digital has on the customer experience.

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Welcome to The Bistro



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Council of Better Business Bureaus President and CEO, Mary Power discusses The Bistro podcast. We discuss today’s hottest consumer trends, predict the future with consumer experts, and learn how elite businesses and entrepreneurs continue to push the envelope to meet and shape the needs of the consumer.

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